Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which 4dyes2 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data obtained from individuals ("you", "User", "Player") who access or use the 4dyes2 website at https://4dyes2.cam and any associated services, features, games, and communications.

4dyes2 is committed to protecting the privacy and personal data of all users in accordance with applicable data protection principles. This Policy is designed to be clear, transparent, and written in plain English — because you deserve to understand exactly how your information is handled, not just be handed a document full of legal jargon.

By registering an Account, making a deposit, or otherwise using the 4dyes2 platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with this Policy, you should not access or use our platform.

For the purposes of this Privacy Policy, the following terms are defined as follows:

• "Account" means a registered user profile created on the 4dyes2 platform by a Player.
• "Cookies" means small text files placed on a User's device by the Platform to store session information, preferences, and analytics data.
• "Data Controller" means 4dyes2, being the entity that determines the purposes and means of processing personal data collected through the platform.
• "KYC" means Know Your Customer — identity and age verification procedures conducted to comply with anti-money laundering (AML) and responsible gambling obligations.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, and destruction.
• "Third Party" means any individual, organisation, or entity other than the User and 4dyes2.
• "User" or "Player" means any person who accesses, registers on, or uses any feature of the 4dyes2 platform.

4dyes2 collects personal data through several channels: directly from Users during registration and use, automatically through platform activity, and in limited circumstances from third-party verification partners. The categories of data we collect include:

We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health data) as part of our standard account and transaction processes, except where age and identity verification under our responsible gambling and KYC policies requires confirmation of date of birth.

4dyes2 uses the personal data we collect for the following specific and lawful purposes:

• Account Management: To create, maintain, and administer your player account, including verifying your identity during registration and KYC processes.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method, including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, 7-Eleven Cliqq, and USDT TRC20.
• Game Delivery: To deliver and personalise the gaming experience, including recommending games and promotions based on your activity history on the platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other illegal or Terms-violating activity.
• Regulatory Compliance: To comply with our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gambling regulations, including age verification to enforce our strict 21+ policy.
• Customer Support: To respond to your enquiries, resolve disputes, and provide live chat, email, and multilingual support in English, Bahasa Melayu, and Chinese.
• Marketing Communications: Where you have opted in, to send you promotional emails, SMS notifications, or in-platform messages about bonuses, offers, and new games. You may opt out of marketing communications at any time through your Account settings.
• Analytics and Improvement: To analyse how the platform is used, identify technical issues, and improve the overall user experience for Malaysian players.
• Legal Obligations: To comply with lawful requests from competent authorities, including regulatory bodies and law enforcement agencies, where required.

4dyes2 processes personal data only where we have a valid legal basis to do so. Depending on the specific purpose of processing, the applicable legal basis will be one or more of the following:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you as a registered player — for example, processing your deposits, withdrawals, and game activity.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including KYC/AML regulations, age verification obligations, and lawful requests from regulatory or governmental authorities.
• Legitimate Interests: Processing is necessary for our legitimate interests — including fraud detection, platform security, and service improvement — provided that such interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — primarily for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

4dyes2 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: We share necessary financial data with your chosen payment provider (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB, DuitNow FPX operators) solely to process your transactions.
• Identity Verification Partners: We may engage third-party KYC and age verification services to validate identity documents submitted by players during the verification process.
• Game Content Providers: Licensed game studios may receive pseudonymised session data (such as bet amounts and game round outcomes) as part of the technical delivery of game content. No directly identifying personal data is shared for this purpose.
• Fraud Prevention & Security Services: We may share technical identifiers (such as IP addresses and device fingerprints) with security service providers to detect and prevent fraudulent activity.
• Regulatory and Legal Authorities: Where required by law, court order, or the request of a competent regulatory authority, 4dyes2 will disclose personal data as required. We will notify affected users of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, player data may be transferred to the successor entity. Users will be notified of any such change and their continued use of the platform constitutes acceptance of the new data controller's privacy policy.

All third parties with whom we share personal data are bound by confidentiality obligations and are permitted to use the data only for the specific purpose for which it was disclosed.

The 4dyes2 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. Cookies are small text files stored on your device when you visit our platform. They are used for the following purposes:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in securely. They cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymised data about how players use the platform, including pages visited and game sessions accessed. This data helps us identify and fix technical issues and improve platform performance.
• Functional Cookies: Allow the platform to remember your preferences, such as language settings and last-visited game categories.
• Security Cookies: Used to detect and prevent fraudulent or unauthorised account access, including identification of suspicious login activity.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain areas of the platform or completing transactions. Your cookie preferences do not affect the use of session data required for contractual performance.

4dyes2 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory requirements. The following retention principles apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the Account relationship and for a minimum of five (5) years following Account closure, in compliance with AML record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years from the date of each transaction.
• KYC Documents: Identity verification documents submitted during the KYC process are retained for the period required under applicable AML legislation, typically five (5) years from the end of the business relationship.
• Communication Data: Support correspondence, including live chat transcripts and emails, is retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Marketing Data: Where you have opted into marketing communications, your preference data is retained until you withdraw consent or close your Account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

4dyes2 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the 4dyes2 platform is encrypted using Transport Layer Security (TLS) with 256-bit encryption.
• Encryption at Rest: Sensitive data stored in our systems, including financial information and identity documents, is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data within 4dyes2 is strictly limited to personnel with a legitimate need to access it for operational or compliance purposes. All access is logged and audited.
• Network Security: Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular security vulnerability assessments.
• Incident Response: In the event of a data security breach that is likely to result in a risk to your rights and freedoms, 4dyes2 will notify affected users in a timely manner and take immediate remediation steps.

While we apply industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for ensuring that your device is adequately secured against unauthorised access.

As a User of the 4dyes2 platform, you have the following rights with respect to your personal data. These rights are available to all registered players and may be exercised by contacting our support team:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data (e.g., AML transaction records).
• Right to Restriction of Processing: You have the right to request that we limit the way in which we process your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty.

To exercise any of the above rights, please contact our Customer Support team via live chat or email at [email protected]. We will respond to all requests within thirty (30) calendar days. In some cases, we may require you to verify your identity before processing your request.

The 4dyes2 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21.

All registration processes include a mandatory date of birth declaration. Age verification is further enforced through our KYC process, which requires the submission of a valid government-issued identity document (such as a Malaysian MyKad or passport) confirming that the Account holder has attained the minimum age of 21 years.

If 4dyes2 discovers or has reasonable grounds to believe that an Account is held by or on behalf of a person under 21 years of age, the following steps will be taken immediately:

• The Account will be suspended pending investigation.
• All deposited funds will be returned to the payment source, subject to verification.
• No winnings arising from any game activity will be paid out.
• All personal data associated with the Account will be processed in accordance with applicable regulations governing data relating to minors.

If you are a parent or guardian and believe that a person under your care has registered an account on the 4dyes2 platform, please contact our support team immediately at [email protected].

In the course of operating the 4dyes2 platform and delivering services to Malaysian players, personal data may be processed by service providers located in jurisdictions outside of Malaysia. Such transfers are necessary for the delivery of payment processing, KYC verification, game content, and platform infrastructure services.

Where personal data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that applicable in Malaysia, 4dyes2 will implement appropriate safeguards to ensure that your data receives an adequate level of protection. These safeguards may include contractual arrangements with receiving parties, or reliance on internationally recognised transfer mechanisms.

By using the 4dyes2 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy.

4dyes2 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer.

Where changes to this Policy are material — meaning they significantly affect the way we collect or use your personal data — we will endeavour to notify registered players by email or by posting a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

Your continued use of the 4dyes2 platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not agree with any amendments to this Policy, you should discontinue use of the platform and may close your Account in accordance with the procedures described in our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 4dyes2, please contact our Customer Support team through the following channels:

• Live Chat: Available 24/7 directly through the 4dyes2 platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Languages: English, Bahasa Melayu, Mandarin Chinese
• Operating Hours: 24 hours per day, 7 days per week, aligned to Malaysia Time (MYT, UTC+8)

Privacy-related requests and data subject rights requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, unless the request is of unusual complexity, in which case you will be notified of an extended timeline.